Client Relations Manager
Job Description:
The Client Relations Director is the face of CashEdge and the primary contact for our Regional Bank Customers. The person is the daily business liaison of the organization and is responsible for the success, satisfaction, and growth of our customers. This is a high visibility position that offers a significant level of impact to the company by executing on quarterly goals while acting as the 'voice of the client' within CashEdge.
Company:
CashEdge provides innovative, online financial applications for banks, credit unions and wealth management firms. We are the leading provider of funds transfer, account opening and funding, and account consolidation solutions. 9 years old and growing fast, CashEdge serves more than 600 financial institutions in North America, including such leading institutions as Bank of America, Citibank, PNC and Capital One.
CashEdge is seen as a leader in the online payments and risk management segments with our solutions deployed at 6 of the top 10 banks. With our products and services, financial institutions are able to create compelling online offerings such as inter-institution money movement, person to person email payments, instant online account opening and funding and account aggregation for both retail end users and investment advisors.
CashEdge is led by an experienced management team and is backed by major private equity investors and financial institutions. CashEdge is headquartered in NY with offices in Sunnyvale, CA and India.
Responsibilities:
- Revenue maintenance and growth
- Customer satisfaction
- Ability to partner with Sales Executives on new product opportunities
- Initiate and execute client plans for growth
- Act as client expert and voice within CashEdge
- Solve customer issues while maintaining business relations internally
- Conduct quarterly business reviews with assigned customers
Qualifications Requirements:
- 3 + years Account Management/Client Relationship Management Experience
- Track record of strong relationship building
- Experience with large banks is preferable
- Experience with any of the following would be helpful:
- Online banking or bill payment
- Bank core processing
- Risk Management
- Payment solutions including credit card/ACH/ATM/EBPP or similar
- Network of contacts within US financial institutions preferable
- Ability to assess both operational and business issues, develop a plan to resolve, and work with both companies to implement a solution
- Ability to lead, build and manage internal relationships in customer support, risk management, etc.
- Experience in working within a goals-driven environment.
- Experience in working with different groups within an organization - engineering, operations, and product management - to rally the information and support to close deals.
- Self-starter willing to work with highly motivated, independent and focused people in an entrepreneurial environment
- BA/BS degree
Location:
New York, NY
Compensation:
Highly competitive salary and comprehensive benefits package comprised of a base salary and bonuses.
Travel:
15 – 30% travel on East Coast and Mid West, primarily day trips to customers.
To Apply:
Please send Microsoft Word version of resume to USAcareers@cashedge.com
CashEdge is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
If you have questions or would simply like to get more information about career opportunities at CashEdge, please feel free to email us at USAcareers@cashedge.com.