Operations Manager
Job Description:
Lead the system operations function to provide world-class service to Cashedge US Banking clients.
Cashedge is a software-as-a-service (SaaS) company that provides online financial applications for banks, credit unions and wealth management firms. This position leads the following aspects of daily operations for a 24x7 business: systems administration, data base administration and change management activities required to manage performance, capacity, availability and security requirements of CashEdge operations. This is a roll up your sleeves/hands-on position, which requires an expert level knowledge and experience of software as a service product delivery, database, storage, networking and operating systems.
The working environment is fast-paced, demanding and results oriented.
Responsibilities:
- Work closely with the US Banking Business Unit, Development, Release Management, and Professional Services teams to coordinate activities and maintain systems/operations.
- Implement the processes necessary to achieve a 99.9% SLA for our clients.
- Manage a team of systems and database administrators (2-4 people).
- Identify and implement critical metrics necessary to manage and monitor the performance of overall operations: performance, capacity, availability, etc.
- Lead the definition, implementation, training and documentation of processes and procedures necessary to execute the business within service levels commitments to our clients. Including: incident reporting and tracking/resolution.
- Define the strategy, architecture, policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
- Participate in the development, testing and execution of the Disaster Recovery/Business Continuity Plan.
Qualifications Requirements:
- Ability to develop and communicate relevant metrics, SLA and performance reports to executive management.
- Experience running a 24x7 operation with uptime requirements.
- Experience with capacity planning, utilization review and performance monitoring.
- Experience in managing small teams with expert knowledge of web and application servers (Apache and WebLogic), database management (Oracle), storage solution systems, and Unix operating systems.
- Experience in managing and maintaining customer facing, production systems
- Experience in working in ASP or SaaS environments
- Minimum of 5 years hands-on experience in at least 3 of the following areas: Linux Operating System, Oracle Relational Database Management System, Oracle Middleware, Oracle Business Intelligence, Citrix NetScaler Appliance
- Proven track record with seven+ years in system operations and four+ years’ management experience.
- BS degree in a related technical field.
- Excellent team management and leadership skills, customer/business support experience with highly technical, engineering-oriented organizations/environments.
- Strong background in gathering system requirements, as well as modeling and completing detailed system design proposals.
- Solid project management skills with experience managing large, complex projects.
- Excellent verbal and written communication skills.
- Ability to learn quickly in a dynamic environment.
- Excellent team player and able to work with virtual and global cross-functional teams to seek innovative solutions.
- Ability to work with deadlines and in a very fast paced environment.
Location:
Sunnyvale, CA
Compensation:
Highly competitive salary and comprehensive benefits package commensurate with experience and qualifications
To Apply:
Please send Microsoft Word version of resume to cfuentes@cashedge.com
CashEdge is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
If you have questions or would simply like to get more information about career opportunities at CashEdge, please feel free to email us at cfuentes@cashedge.com.